FAQs

What can a website do for me?

The answer to this question is neither short nor easy. With a little research and thought you can find hundreds of reasons, but there are a few general statements that may help you realize your needs. First a website can reach millions of people that might not otherwise be available. Second, customers can view products, services, or whatever you want to share from the comfort of their own home. No matter what type of business you are in, their are ways to grow and make money on the web for you.

How fast I can see my website online?

If you have the copy (text & image) for your site written and prepared before the design process begins, it generally takes 3 - 7 days for a basic website from start to finish. For more complex website, it may takes 7 - 21 days. Not having your copy completed before the design process can significantly delay the production of your site.

Do we need to have a meeting in connection with the website design?

In the majority of cases a meeting isn't necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.

In what format should I supply words and photographs about my business for my new website?

It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

Can I choose you to design my site but choose another web host?

Yes you can. Just provide us the login details to your hosting account.

Can you use my company's existing logo, brochure design, and other materials for my website?

Yes, we can certainly use your existing company literature such as logos', brochure, etc. for incorporating in the new web site.

Do you provide hosting and domain name registration?

No. We do not offer both website hosting and domain name registration at the moment. But we do provide assistance with Domain Registration and Hosting Services free of charge if you buy a website development package with us.

What type of aftersale support do you provide?

We provide phone support, email and instant messaging support. You may contact us using the method that you are comfortable with.

What options do I have for maintenance of my site?

We can offer you a complete web maintenance support plan at an affordable fees. From minor to major changes, a support plan will offer you the convenience and flexibility of updating, modifying or adding to your website with the relative ease of a phone call or an email to us.

Alternatively, should you wish to manage your own website, we will train and provide the manual on how to edit or maintain your website before we hand over the website to you.

Is it easy to edit my own website?

Yes, its very easy and doesn't need any technical skills to edit your website. You can easily log into your website via a web browser to make changes to your own site.

My Question is not listed here. To whom should I ask?

Feel free to Email us to enquiry@customizecommerce.com. You should get our reply within 24 hrs.